Information technology service management system (ITSMS) target is included in the cost of appropriate IT services to meet customer quality requirements, from the process, personnel, and improve the efficiency and effectiveness of the IT technology three aspects, emphasize the enterprise operation objectives, consistent business requirements and IT services to provide.

GB/T24405.1/ISO/ iec2000-1 is the standard for the establishment and maintenance of information technology service management system, which specifies the work that IT organizations need to complete in the process of providing IT services and support to their internal and external customers. Through these provisions, the IT services management system presents a complete set of IT services management processes, which are designed to help IT organizations identify and manage the key processes of IT services and ensure the effective delivery of high-quality IT services to businesses and customers.